If you are making an exchange or a return, we make it easy. Contact us at 0121 288 2840 to begin.
- BLC Limited. will accept returned items up to 1 month from date of purchase.
- You must request a Return Merchandise Authorisation (RMA) from BLC Limited prior to returning any merchandise.
- Have your proof of purchase ready when requesting your RMA.
- All items must be returned in new, unopened, resalable condition.
- A 15% restocking fee applies to all returned merchandise (waived for exchanges).
- When merchandise is returned, credit will be issued in the form of original payment or applied to your account.
- When merchandise is exchanged, simply order the replacement products and we will process the return, without any restocking fee, when it is received.
- You will need to return products to BLC Limited via courier at your own expense:
Return to: Blc Limited, Ivy Cottage, Woolston, Marshbrook. SY6 6QD.
Returning Wrong Item Shipped
Choose from one of the following options:
- You will need to return products to BLC Limited via courier, we will reimburse you the shipping cost.
Return to: Blc Limited, Ivy Cottage, Woolston, Marshbrook. SY6 6QD.
BLC Limited will ship directly to your doorstep or jobsite. If you have further questions about our Shipping Policy, please call 0121 2882840.
The following is an estimate of delivery times. Once your order is shipped, its delivery is out of our control. Please plan your project accordingly.
Orders of in-stock items received before 12:00pm will ship the following day.
Out of stock items will be advised at the time of order. Please call for further information.
Domestic U.K. orders shipped by standard courier will arrive in 1-7 business days, depending on your proximity to our warehouse location. In remote locations, delivery may be delayed 1-2 days.
If you place your order online, you may also track it yourself with the tracking information provided in your Notice of Shipment e-mail.
All delivery times are estimated, and not guaranteed. Once your order is shipped, its delivery is out of our control. Please plan accordingly.
Customers are requested to provide a valid e-mail address in order to get automatic shipping notices with tracking numbers and arrival times.
When You Receive Your Order
Check your order on arrival and notify us immediately of any shipping damage. If possible, take a photo of the damage and send it to us at firstname.lastname@example.org. All merchandise ships in approved containers and heavy-duty boxes. Despite our best efforts, damage in shipping can occur.
Check to see that you have received all of your items. If the wrong item has been shipped or if your order is incomplete, notify us immediately. As part of our commitment to customer service, we double check every order before it ships, but despite our best efforts, errors do occur.
It is important that you notify us immediately of any problems with your order. BLC Limited will only honor claims for damaged merchandise or shipping errors (wrong item shipped or short-shipment) for 14 days from date of receipt.
Shipment of Replacement Items
We realise that damaged products or shipping errors on our part can cause major delays in your project. To minimize the inconvenience, we will make every effort to replace the products in a timely manner. Usually, replacement products will be shipped the same day that we are notified by the same shipping method as the original order as long as the item is in stock.
We realise that a lost order can cause major delays in your project. To minimize the inconvenience, we will make every effort to track you order and replace it in a timely manner, if necessary. If a lost order somehow arrives after the replacement has been shipped, please refuse one or the other order and the courier will return it to us.
Use of Intellectual Property (IP)
BLC Limited (British Log Cabins) delivers information in many media forms, including but not limited to: website pages; e-mail communications; voice communications; software media and printed media (these media include or contain: catalogs, labels, newsletters, technical bulletins, references, promotional literature, application instructions and other written materials that use text, photographs, images, video, audio and other images to convey information), hereafter referred to as the “Intellectual Property” or “IP”. IP specifically includes all information included in the Website.
BLC Limited may change these terms and conditions of use at any time, without prior notice. If you access or use the IP after BLC Limited posts a change, you accept that change. If you do not accept the change, do not access or use the IP. You should check these terms and conditions of use periodically. As a general rule, you may access, print, reproduce and use the IP and retrieve files containing publications or images from only those IP including website(s) owned or operated by BLC Limited (the “Website”) which BLC Limited expressly grants limited permission or license to use, provided: (1) the use is for non-commercial, personal or educational purposes only, (2) you do not modify any information or image, and (3) you include any copyright notice originally provided in the IP. If a particular author places further restrictions on the material, you must honor those restrictions. In some instances, specific information contents may be copyrighted by others. By using any of this material, you assume all risks of copyright infringement and related liability. This license terminates automatically if you breach any of these terms and conditions of use. Upon termination, you must immediately destroy all copies in your possession. Unauthorized use of the IP or any content may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and legislation.
Restrictions of Use of IP
Except as expressly authorised above, you may not copy, modify, distribute, download, display, transfer, post, or transmit the IP or content in any form without BLC Limited' prior written permission. The following activities are also expressly prohibited without BLC Limited’ prior written permission: any non-personal or commercial use; use of any robot, spider, other automatic device, or manual process to monitor or copy the IP or any content; "mirroring" the IP or the Website or any content on any other server; collection or use of product listings, descriptions, or prices for a supplier of competitive or comparable products; use of any IP, including trademarks, as metadata in websites or pay-per-click advertising; and any action that imposes an unreasonable or disproportionately large load on the Website or otherwise interferes with its functioning.
Posting and Transmitting to the Website
Accuracy of Information and Disclaimer of Warranty
Information contained in the website is produced in good faith from research, product development and extensive field experience that is constantly evolving. We make every attempt to keep the website up to date. BLC Limited has made every effort to present the content of the website accurately, but additions, deletions and changes may occur. Content in the website is provided "as is"; neither BLC Limited nor its representatives make any representation or warranty with respect to the content. BLC Limited and its representatives specifically disclaim, to the fullest extent permitted by law, any and all warranties, express or implied, relating to the website or its content, including but not limited to, implied warranties of merchantability, completeness, timeliness, correctness, non-infringement, or fitness for any particular purpose.
Limitation of Liability
Under no circumstances will BLC Limited or its affiliates have any liability with respect to any claims or damages (whether direct or indirect, special, incidental, consequential or punitive) as a result of your access or use of (or inability to access or use) the IP or content, even if they have been advised of the possibility of such damages. You access and use the IP or website at your own risk.
Links to Website
BLC Limited grants you a limited, revocable, and nonexclusive right to create a hyperlink to pages of the Website so long as the link does not portray BLC Limited or its products or services in a false, misleading, derogatory, or offensive matter. You may not use the BLC Limited (British Log Cabins) logo, trademark, or any of BLC Limited’ name or trademarks, or other proprietary graphics or images in the link without the prior written permission of BLC Limited.
Links to Third Party Websites
The content provided on the IP is protected by law, including, but not limited to, United Kingdom copyright law and international treaties. The copyright(s) in the content of the IP is owned by BLC Limited or others. Except for the limited rights granted above, all other rights are reserved. All trademarks are the property of their respective owners.
For Use in the United Kingdom
The Website is controlled and operated by BLC Limited from its offices within the United Kingdom and Australia. BLC Limited does not represent that the Website is appropriate or available for use anywhere except for the United Kingdom; access to the Website from locations where its contents are illegal is not authorized. If you access this Website from outside the United Kingdom, you do so on your own initiative and at your own risk.
If any provision or provisions of this Agreement shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
BLC Limited takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
BLC Limited does not share customer information (including e-mail addresses) unless it is necessary to provide you with products or services available from BLC Limited. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of BLC Limited or as required by law.
Even within BLC Limited we restrict access to your information to those individuals who need it to provide you with products or services available from BLC Limited. Any third-party companies we use to provide you with products or services are required to keep your information secure and confidential.